Your Questions, Answered

  • The reason the costs aren’t simply listed publicly is because there are different levels of pricing depending on the business, things like your card turnover, the type of transactions you take, and how your current setup is structured.

    A lot of people understandably focus on the headline transaction rate, but that’s often only part of the picture. There can also be other fees involved such as PCI compliance, dashboard fees, authorisation fees, secure processing fees or higher rates for CNP (card-not-present) payments. Sometimes those are where the real costs are hiding.

    Because of that, there’s not much point in me advertising a rate that you might not actually qualify for, that would waste both our time.

    The easiest way is just to send me a recent statement (email or WhatsApp is fine) and I can take a quick look. If you’re already on a good deal I’ll tell you, if there’s a saving or a better setup available, I’ll explain it.

  • Review your costs at least annually, and whenever your provider increases rates, your turnover changes or you add online and payment-link transactions.

  • Yes, the review is completely free with no obligation.

    I simply check your current card processing rates and merchant service fees to see if improvements can be made.

    If I can reduce your costs or improve your payment setup, I’ll explain how.
    If your current provider already offers competitive rates, I’ll tell you that too.

    Either way, you’ll know exactly where you stand.

  • The easiest way is to review your merchant statement from your current payment provider.

    Your statement shows exactly what you’re paying for:

    • Debit card transaction rates

    • Credit card processing fees

    • Monthly terminal rental

    • Transaction charges and additional service fees

    By sending a recent merchant statement, I can quickly analyse your costs and tell you whether your card processing fees are competitive or not.

    Most reviews take just a few minutes.

  • Once you send your statement, I will:

    1. Review your current card processing rates and fees

    2. Compare them with what I can offer

    3. Explain clearly whether switching payment providers would benefit you

    If there’s an opportunity to reduce your card machine fees or upgrade your payment technology, I’ll show you the numbers.

    If not, you’ll have the reassurance that your current deal is already competitive.

  • Yes, many businesses switch providers even when they’re still tied into a contract.

    In many cases we can buy out your existing merchant services contract up to £3,000, helping cover early termination fees.

    This allows you to move to a better card payment solution without waiting for your contract to end.

    When reviewing your statement, I’ll also check your contract terms and explain your options clearly.

  • No, switching payment providers is usually straightforward.

    If you decide to move to a new card machine provider, I help manage the entire process, including:

    • Setting up your new card payment terminal

    • Ensuring your business continues taking card payments without disruption

    Most businesses are up and running quickly with their new system.

  • Almost any business that accepts card payments can benefit from reviewing their merchant service charges.

    Common businesses I help include:

    • Garages and vehicle workshops

    • Pubs, bars and restaurants

    • Retail shops

    • Trades and service businesses

    • Mobile businesses taking card payments on the go

    Many business owners haven’t reviewed their card processing costs for years, so it’s always worth checking.

  • Savings vary depending on your current provider and transaction volumes.

    Businesses often reduce costs by:

    • Lowering debit and credit card processing rates

    • Removing unnecessary monthly service fees

    • Reducing transaction charges

    • Upgrading to faster and more reliable payment technology

    Some businesses save a small amount each month, while others save hundreds or even thousands per year.

    The only way to know is to review your merchant statement.

  • No.

    My role is simply to check whether your current card payment setup is working well for your business.

    If I can improve things, whether that’s lower fees, better reliability or more modern payment options — I’ll show you the numbers clearly so you can decide.

    If your current provider already offers a strong deal, I’ll tell you that too.

    There’s no pressure and no obligation.

  • For many established retailers, a standalone terminal with Wi-Fi and 4G backup is the best option. Dojo is a strong choice where speed, reliability, next-day settlement and local support are priorities. SumUp, Square and PayPal Point of Sale can suit smaller retailers wanting low-cost, flexible hardware.

  • Not always. Some card machines use Wi-Fi, while Dojo mobile terminals include a 4G SIM. A terminal with both Wi-Fi and 4G can continue taking payments if the shop’s broadband connection fails, subject to mobile coverage.

  • Many providers offer integrations with compatible EPOS systems. Always check whether your specific till, software version and card terminal are supported before signing up. Dojo machines are compatible with over 450 EPOS systems.

  • Settlement depends on the provider and your agreement. Dojo offers next-day settlement options, while other providers may offer next-working-day transfers or longer schedules. Check the terms carefully if cash flow is important to your business.